Services What we do
Technical support services - this is the service that is fundamental in every company. The construction of this service is our advantage over the other call-centers, since our specialists have the necessary profile and experience in building service support for various companies’ telecommunication services, providing, as well as for other spheres of activity.
24-hour availability regarding to all sorts of issues from your customers, provision of technical and consulting assistance in the telephone mode;
Tracking and processing of technical issues, receiving company’s e-mail;
Fixing applications and requests for the technical department;
Tracking the operation of active equipment;
Quality control of work;
Call forwarding to your specialist for a more in-depth consultation regarding technical subtleties.
The service provides customers care with an incoming call via a pre-allocated, single, telephone number (0-800 or short number) regarding technical issues. Service number is purchased only upon agreement with the customer.
Specialists-operators of our Call-center do trainings and studies, they have practice in possession of conflict resolution technology, skills of stress-resistance and mastery of the emotional sphere. If we have not standard situation with especially complex clients, so we have the ability to transfer the call to the senior manager of the shift, who can resolve the situation with the subscriber more professionally.
Tell2tell Call-center advantages:
We will be able to attract additional specialists in case of increased load;
Service provided in the non-stop mode (24/7)
Recruiting, training, attestations, holidays and sick leave will not disturb you – we will do everything our self;
Your specialists will be able to deal exclusively with strategic issues of the company's development.
The Call-Center service will provide you with:
Detailed reporting on all your potential customers contacts
List of the most actively asked questions
Other types of reports on the request of your company