- 24/7 Support;
- Multilingual staff (passenger service in 6 languages).
How do we achieve these results:
- Experience with the worldwide booking system AMADEUS;
- 100% customer orientation;
- Compliance with the standards and corporate ethics of the airline;
- Compliance with the required metrics and KPI for all activities (calls, chat, processing e-mail).
What tasks do we perform:
- Reception of a call with Service level - 85%;
- Qualitative processing of communications (call, chat, e-mail);
- Assistance in selecting the optimal flight for the client;
- Making reservations and making changes;
- General consultation on the status of the flight;
- Proposal of alternative flight options in case of cancellation;
- Proposal and promotion of additional airline services;
- Stress-resistant staff when working with non-standard situations.