Call-center of AIRLINE

Quality service for your customers and sale of airline services on incoming calls.

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We provide:

  • 24/7 Support;
  • Multilingual staff (passenger service in 6 languages).

How do we achieve these results:

  • Experience with the worldwide booking system AMADEUS;
  • 100% customer orientation;
  • Compliance with the standards and corporate ethics of the airline;
  • Compliance with the required metrics and KPI for all activities (calls, chat, processing e-mail).

What tasks do we perform:

  • Reception of a call with Service level - 85%;
  • Qualitative processing of communications (call, chat, e-mail);
  • Assistance in selecting the optimal flight for the client;
  • Making reservations and making changes;
  • General consultation on the status of the flight;
  • Proposal of alternative flight options in case of cancellation;
  • Proposal and promotion of additional airline services;
  • Stress-resistant staff when working with non-standard situations.

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