Call center for the Bank

In modern times, Banks operate in tough competitive conditions. The work boils down not only to promoting the bank's products (credit cards, cash loans, etc.) in stationary offices. The functional of attracting and retaining the client of the Bank begins to occupy leading positions in the promotion of services and products. In this situation, the Call-center of the Bank becomes a front-office, simultaneously solving many other issues.

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Key requirements:

  • Experienced staff;
  • Compliance with standards;
  • Compliance with procedures;
  • Proposal of Bank products.

We solve the problems:

  • Inform customers (stocks, products, services);
  • We keep customers;
  • We attract customers;
  • We sell banking products (cross-selling / up-selling);
  • We carry out notification of debts, terms of their repayment;
  • We work with credit histories;
  • We increase the level of customer loyalty;
  • We form a positive image.

As a result:

  • Service level is not lower than 85%;
  • Response to customer call no longer than 20 seconds;
  • Quality assessment is not lower than 85%;
  • Increase in the conversion rate when selling products of the Bank from 10-20%.

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