- Experienced personnel dealing with a large number of appeals;
- Knowledge and assured use of the products offered;
- Knowledge of procedures and standards (ordering, delivery, warranty service).
- Service Lever 85%
- Compliance with Quality Standards;
- Assistance in the selection of goods;
- Proposal of alternatives;
- Consultation on technical characteristics;
- Solving complex issues with the client;
- Timing of delivery;
- Providing information on product warranty;
- Additional sale of related products;
- Notification of the status of the order.
As a result:
- 6000 - orders from incoming calls;
- 3800 - orders from processed applications;
- 80% - issued orders.