Call center for Travel agencies

One of the most developing spheres of business. With the introduction of a visa-free regime with the EU countries, passenger traffic has increased many-fold. What gave the load on the stationary offices of the travel agency and gave impetus to the development of the Hot Line.

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Key requirements:

  • Experienced staff;
  • Skills of possession of telephone service standards;
  • Knowledge of foreign languages;
  • Qualitative knowledge of the product of the Tour Operator.

Solved problems:

  • Service Lever 85%;
  • Service in 24/7 mode;
  • Recording IVR system;
  • Compliance with Quality Standards;
  • Assistance with the selection of the tour;
  • Information on the fineness of the tour;
  • Visa support;
  • Solving complex issues with the client;
  • Advice on insured events;
  • Additional sales;
  • Informing the client about the status of the reservation.

As a result:

  • 1500 - incoming calls per day;
  • 500 - chat downloads;
  • 750 - calls to e-mail;
  • 3000 - tours per month.

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