Call center for Travel agencies
One of the most developing spheres of business. With the introduction of a visa-free regime with the EU countries, passenger traffic has increased many-fold. What gave the load on the stationary offices of the travel agency and gave impetus to the development of the Hot Line.Contact us
- Experienced staff;
- Skills of possession of telephone service standards;
- Knowledge of foreign languages;
- Qualitative knowledge of the product of the Tour Operator.
- Service Lever 85%;
- Service in 24/7 mode;
- Recording IVR system;
- Compliance with Quality Standards;
- Assistance with the selection of the tour;
- Information on the fineness of the tour;
- Visa support;
- Solving complex issues with the client;
- Advice on insured events;
- Additional sales;
- Informing the client about the status of the reservation.
As a result:
- 1500 - incoming calls per day;
- 500 - chat downloads;
- 750 - calls to e-mail;
- 3000 - tours per month.