Full case

Contact Center for Bank


One of the largest commercial banks in Russia by terms of assets and number of offices.


Sale of bank credit cards by phone.

Completed tasks:

Integrated with the client's CRM.

Informed customers about new offers and carried out the sale of the card.

We completed a survey on the main causes of rejections.

Covered the sales plan in the 1st month.


The largest Russian bank appealed to us in order to increase the sales of credit cards. Having studied the main causes of failures and optimized the sales process, we have already completed the sales plan within the first month.

  • > 1
    implementation of the sales plan
  • +7%
    of purchase conversion

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How we are working

Define goals and objectives

We plunge into your business, study the details, define the goals of the project and create an individual launch plan.

We select a team

An effective recruitment system allows you to quickly form an ideal team for your project.

We train agents

Experienced instructors train the team according to the specifics of your project. Each participant has information about the features of your product or service at the perfect level.

We control the quality

Employees of the Quality Department constantly monitor and evaluate the quality of the conversation of each operator in order to ensure a consistently high level of quality for your project.

Project launch in 2 weeks