Full case

Contact Center for Bank

Customer

One of the largest commercial banks in Russia by terms of assets and number of offices.

Target

Sale of bank credit cards by phone.

Completed tasks:

Integrated with the client's CRM.

Informed customers about new offers and carried out the sale of the card.

We completed a survey on the main causes of rejections.

Covered the sales plan in the 1st month.

Achievements

Крупнейший российский банк обратился к нам для того, чтобы увеличить объем продаж кредитных карт. Изучив основные причины отказов и оптимизировав процесс продажи, мы выполнили план продаж уже в течение первого месяца.

  • > 1
    month
    implementation of the sales plan
  • +7%
    increase
    of purchase conversion

Calculate the cost of services for your business

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How we are working

01
Define goals and objectives

We plunge into your business, study the details, define the goals of the project and create an individual launch plan.

02
We select a team

An effective recruitment system allows you to quickly form an ideal team for your project.

03
We train agents

Experienced instructors train the team according to the specifics of your project. Each participant has information about the features of your product or service at the perfect level.

04
We control the quality

Employees of the Quality Department constantly monitor and evaluate the quality of the conversation of each operator in order to ensure a consistently high level of quality for your project.

Project launch in 2 weeks

Our services

Inbound calls

Customer consultation, order processing, technical support, receiving and recording complaints, providing sales for incoming calls and a virtual secretary service.

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Outbound calls

Informing about promotions, calling "cold" and reviving the existing customer base, conducting marketing research, providing Mystery Caller services and debt collection.

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Chat support

Consultations and technical support in chat rooms, ordering, receiving and recording online complaints.

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