Full case

Contact Center for Pharmaceutical Company

Customer

Leading solutions support provider for marketing and sales in the pharmaceutical Ukrainian pharmaceutical market.

Target

Surveys among the participants of the pharmaceutical market.

Completed tasks:

Integrated with the client's CRM.

Processed over 30 thousand contacts by one month.

Conduct surveys and questionnaires among doctors of different specifications.

Fulfilled all the customer goals.

Achievements

Launched the project in just 3 days. Increased the number of trained operators to 10, which made it possible to achieve the goals of the customer in the shortest possible time.

  • > 30 000
    contacts processed
  • 3
    days
    for project launch

Calculate the cost of services for your business

Get the exact cost of our services for your project by answering a few questions.

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How we are working

01
Define goals and objectives

We plunge into your business, study the details, define the goals of the project and create an individual launch plan.

02
We select a team

An effective recruitment system allows you to quickly form an ideal team for your project.

03
We train agents

Experienced instructors train the team according to the specifics of your project. Each participant has information about the features of your product or service at the perfect level.

04
We control the quality

Employees of the Quality Department constantly monitor and evaluate the quality of the conversation of each operator in order to ensure a consistently high level of quality for your project.

Project launch in 2 weeks