Full case

Contact Center for Online Store

Customer

The largest online store for household goods. Geography of work - Ukraine and Kazakhstan.

Target

Increased sales of goods and the average price of the order, reducing customer churn.

Completed tasks:

Automated business process.

Reduced the time to postprocess the call.

We have updated the dataset

Advised on the goods, delivery times, conditions.

Gather feedback to improve the store.

Increased the number of calls by 40%.

Achievements

Our task was to ring up the customers of the online store and sell them goods on special offers. As a result, we achieved the following goals:

  • > 576000
    accomplished
    calls
  • + 20%
    increased
    sales
  • + 30%
    increased
    average order price
  • - 30%
    reduced
    customer churn

Calculate the cost of services for your business

Get the exact cost of our services for your project by answering a few questions.

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How we are working

01
Define goals and objectives

We plunge into your business, study the details, define the goals of the project and create an individual launch plan.

02
We select a team

An effective recruitment system allows you to quickly form an ideal team for your project.

03
We train agents

Experienced instructors train the team according to the specifics of your project. Each participant has information about the features of your product or service at the perfect level.

04
We control the quality

Employees of the Quality Department constantly monitor and evaluate the quality of the conversation of each operator in order to ensure a consistently high level of quality for your project.

Project launch in 2 weeks

Our services

Inbound calls

Customer consultation, order processing, technical support, receiving and recording complaints, providing sales for incoming calls and a virtual secretary service.

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Outbound calls

Informing about promotions, calling "cold" and reviving the existing customer base, conducting marketing research, providing Mystery Caller services and debt collection.

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Chat support

Consultations and technical support in chat rooms, ordering, receiving and recording online complaints.

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