The largest online store for household goods. Geography of work - Ukraine and Kazakhstan.
Increased sales of goods and the average price of the order, reducing customer churn.
Full case
The largest online store for household goods. Geography of work - Ukraine and Kazakhstan.
Increased sales of goods and the average price of the order, reducing customer churn.
Automated business process.
Reduced the time to postprocess the call.
We have updated the dataset
Advised on the goods, delivery times, conditions.
Gather feedback to improve the store.
Increased the number of calls by 40%.
Our task was to ring up the customers of the online store and sell them goods on special offers. As a result, we achieved the following goals:
Get the exact cost of our services for your project by answering a few questions.
We plunge into your business, study the details, define the goals of the project and create an individual launch plan.
An effective recruitment system allows you to quickly form an ideal team for your project.
Experienced instructors train the team according to the specifics of your project. Each participant has information about the features of your product or service at the perfect level.
Employees of the Quality Department constantly monitor and evaluate the quality of the conversation of each operator in order to ensure a consistently high level of quality for your project.
Customer consultation, order processing, technical support, receiving and recording complaints, providing sales for incoming calls and a virtual secretary service.
Informing about promotions, calling "cold" and reviving the existing customer base, conducting marketing research, providing Mystery Caller services and debt collection.
Consultations and technical support in chat rooms, ordering, receiving and recording online complaints.