Full case

Contact Center for Dental Implant Manufacturer

Customer

German manufacturer of innovative dental implants.

Target

Organizing meetings of the manufacturer’s managers with owners and managers of dental clinics and private offices in Ukraine, Russia, Poland and the UK.

Completed tasks:

Making first customer contact.

Sending business offers.

Appointment setting with company representatives.

Announcement of exhibitions and promotions.

Refreshing clients dataset.

Achievements

Запустили проект за 14 дней. Совершали до 1200 исходящих звонков в день на русском, украинском, английском, польском языках. Конверсия в назначенные встречи достигла 10%.

  • 14
    days
    project launch
  • > 1200
    outgoing
    calls per day
  • 10
    agents
    on line
  • 10%
    conversion
    to appointment

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How we are working

01
Define goals and objectives

We plunge into your business, study the details, define the goals of the project and create an individual launch plan.

02
We select a team

An effective recruitment system allows you to quickly form an ideal team for your project.

03
We train agents

Experienced instructors train the team according to the specifics of your project. Each participant has information about the features of your product or service at the perfect level.

04
We control the quality

Employees of the Quality Department constantly monitor and evaluate the quality of the conversation of each operator in order to ensure a consistently high level of quality for your project.

Project launch in 2 weeks