Full case

Contact Center for Dental Implant Manufacturer


German manufacturer of innovative dental implants.


Organizing meetings of the manufacturer’s managers with owners and managers of dental clinics and private offices in Ukraine, Russia, Poland and the UK.

Completed tasks:

Making first customer contact.

Sending business offers.

Appointment setting with company representatives.

Announcement of exhibitions and promotions.

Refreshing clients dataset.


Launched the project in 14 days. Up to 1200 outgoing calls were made per day in Russian, Ukrainian, English, Polish. Conversion to appointments reached 10%.

  • 14
    project launch
  • > 1200
    calls per day
  • 10
    on line
  • 10%
    to appointment

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How we are working

Define goals and objectives

We plunge into your business, study the details, define the goals of the project and create an individual launch plan.

We select a team

An effective recruitment system allows you to quickly form an ideal team for your project.

We train agents

Experienced instructors train the team according to the specifics of your project. Each participant has information about the features of your product or service at the perfect level.

We control the quality

Employees of the Quality Department constantly monitor and evaluate the quality of the conversation of each operator in order to ensure a consistently high level of quality for your project.

Project launch in 2 weeks