Leading tour operator working in the market of Russia and Eastern Europe since 1995.
Redistribution of customer and employee calls by departments and regions of the company, depending on the topicof call.
Full case
Leading tour operator working in the market of Russia and Eastern Europe since 1995.
Redistribution of customer and employee calls by departments and regions of the company, depending on the topicof call.
Switching depending on the region and issue.
Facilitate dialing.
Holding the leads.
Reduce misconnection to zero.
We launched the project in record time - in just 1 week. Thanks to the optimization of processes, it was possible to reduce the percentage of unanswered calls to 0%. In addition, it was possible to increase the number of target customers for each unit.
Get the exact cost of our services for your project by answering a few questions.
We plunge into your business, study the details, define the goals of the project and create an individual launch plan.
An effective recruitment system allows you to quickly form an ideal team for your project.
Experienced instructors train the team according to the specifics of your project. Each participant has information about the features of your product or service at the perfect level.
Employees of the Quality Department constantly monitor and evaluate the quality of the conversation of each operator in order to ensure a consistently high level of quality for your project.
Customer consultation, order processing, technical support, receiving and recording complaints, providing sales for incoming calls and a virtual secretary service.
Informing about promotions, calling "cold" and reviving the existing customer base, conducting marketing research, providing Mystery Caller services and debt collection.
Consultations and technical support in chat rooms, ordering, receiving and recording online complaints.