Full case

Contact Center for Turoperator

Customer

Leading tour operator working in the market of Russia and Eastern Europe since 1995.

Target

Redistribution of customer and employee calls by departments and regions of the company, depending on the topicof call.

Completed tasks:

Switching depending on the region and issue.

Facilitate dialing.

Holding the leads.

Reduce misconnection to zero.

Achievements

We launched the project in record time - in just 1 week. Thanks to the optimization of processes, it was possible to reduce the percentage of unanswered calls to 0%. In addition, it was possible to increase the number of target customers for each unit.

  • < 1
    weeks
    project launch
  • 100%
    number of
    answered calls

Calculate the cost of services for your business

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How we are working

01
Define goals and objectives

We plunge into your business, study the details, define the goals of the project and create an individual launch plan.

02
We select a team

An effective recruitment system allows you to quickly form an ideal team for your project.

03
We train agents

Experienced instructors train the team according to the specifics of your project. Each participant has information about the features of your product or service at the perfect level.

04
We control the quality

Employees of the Quality Department constantly monitor and evaluate the quality of the conversation of each operator in order to ensure a consistently high level of quality for your project.

Project launch in 2 weeks

Our services

Inbound calls

Customer consultation, order processing, technical support, receiving and recording complaints, providing sales for incoming calls and a virtual secretary service.

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Outbound calls

Informing about promotions, calling "cold" and reviving the existing customer base, conducting marketing research, providing Mystery Caller services and debt collection.

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Chat support

Consultations and technical support in chat rooms, ordering, receiving and recording online complaints.

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