This type of telephone interview is conducted with the aim of objectively assessing the quality of service, professionalism of employees, and also studying the work of competitors. The service will help identify the strengths and weaknesses of the company.
Mystery caller
We do
- We develop a script calls and negotiate with the customer their frequency
- We simultaneously produce the maximum number of outgoing calls thanks to 243 agents available
- If necessary, we accept and process calls 24/7
- Promptly generate a report based on the incoming data
- We provide a service assessment, identify the level of loyalty, collect and process customer feedback
Calculate the cost of services for your business
Get the exact cost of our services for your project by answering a few questions.
Portfolio
How we are working
01
Define goals and objectives
We plunge into your business, study the details, define the goals of the project and create an individual launch plan.
02
We select a team
An effective recruitment system allows you to quickly form an ideal team for your project.
03
We train agents
Experienced instructors train the team according to the specifics of your project. Each participant has information about the features of your product or service at the perfect level.
04
We control the quality
Employees of the Quality Department constantly monitor and evaluate the quality of the conversation of each operator in order to ensure a consistently high level of quality for your project.
Advantages
Prepared agents
An effective system of attracting, training and controlling agents guarantees an excellent quality of service.
Multichannel communications
We call the delight of your customers by communicating in the way they like: be it a phone, email, in-app chat or instant messenger.
Any integrations
We integrate into existing business processes. Extensive experience with popular CRM-systems and specialized software.
Other services
Inbound calls
Customer consultation, order processing, technical support, receiving and recording complaints, providing sales for incoming calls and a virtual secretary service.
Learn more
Outbound calls
Informing about promotions, calling "cold" and reviving the existing customer base, conducting marketing research, providing Mystery Caller services and debt collection.
Learn more
Tell2Tell is a modern outsourced contact center with expertise in various fields. We adapt to the needs of your business and provide it with high-quality communication with customers through the right channels.
-
4
4 branches
in different cities -
243
Agent
in staff
our clients
More than 300 clients for 8 years of work. Among them are both small and large companies with one-time and regular tasks.
Customer reviews
Throughout the year, Tell2Tell showed itself as a reliable partner, fulfilling the terms of the contract. The staff who work on the UIA project meets the requirements and criteria.
At the moment, the contact center processes requests to the company around the clock, on weekends and on holidays. It should also be noted the high rates of quality of service and a significant increase in sales, efficiency, content and completeness of the reports submitted.
We are grateful to the partners for the 24/7 support of the project, the growth of quality indicators and the desire to develop the project.
UIA
Thanks to the professionalism of the call-center staff, our company has increased the number of grateful and loyal customers, which, of course, has a beneficial effect on sales.
Agents Tell2Tell are distinguished by high efficiency and responsibility, thanks to which they deserve the highest rating for their work.
We recommend Tell2Tell as excellent professionals, distinguished by honesty and integrity in the performance of work. And also for the flexibility in the work and the desire to meet the wishes of the client.
Velmart
Mir Digital LLC thanks the Tell2Tell call center staff for their cooperation, professionalism, efficiency, mutual understanding and competent attitude to the tasks set.
We wish your company production success, prosperity, economic and financial well-being!
Mir Digital
Tell2Tell is our partner as an outsourced contact center for 1.5 years.
During this time, the company has shown its ability to responsibly approach the tasks set, to perform work efficiently and on time. A distinctive feature of Tell2Tell is high professionalism, organization of the company’s employees and a strong team spirit.
We recommend Tell2Tell as a reliable and stable business partner.
Mobenergy